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Frequently Asked Questions

  • What are the spa hours?
    The water circuit is open every day:
    Monday to Friday: from 10 AM to 2 PM and from 4 PM to 8:30 PM.
    Saturdays and Sundays: 10 AM - 8:30 PM.

    From 6:30 PM to 8:30 PM, access is exclusive for adults. Schedules may be subject to change, so we recommend checking them before your visit.
  • Is it necessary to book to access the water circuit?
    It is not necessary to book in advance to access the water circuit. However, access is subject to availability and the spa's capacity.
  • Is it necessary to book massages and treatments?
    Yes. Massages, treatments, rituals, sensory suites, and private experiences require prior booking to guarantee availability.

    You can book by calling +34 977 374 256 or by writing to spalasrecepcion@granpalashotel.com.
  • Can I access SPALAS if I am not staying at the hotel?
    Yes. SPALAS is open both to guests of the Gran Palas Experience and to external clients.
  • Can children access the spa?
    Minors can access the water circuit during family hours and must always be accompanied and supervised by an adult.

    Access is not permitted for children under 5 years old.

    From 6:30 PM to 8:30 PM, the water circuit is exclusive for adults.
  • Can pregnant women access the water circuit?
    For safety reasons, pregnant women are not allowed access to the water circuit.

    SPALAS offers treatments specifically designed for pregnancy. We recommend consulting beforehand with our team and with the appropriate medical professional.
  • Can you enter with food or drinks?
    No. It is not permitted to bring in or consume food or drinks inside the spa facilities.
  • What should I bring to access the spa?
    A swimsuit and appropriate footwear for wet areas, such as flip-flops, are required for entry. To find out what is included with your ticket, please check with reception before your visit.
  • How long does the entry to the water circuit last?
    The duration depends on the type of ticket, promotion, or experience booked. Check the conditions of your booking or contact reception to confirm the access time.
  • What facilities does the water circuit offer?
    SPALAS offers a spacious area dedicated to wellness and relaxation, with different zones and water experiences designed to relax the body, release tension, and restore balance.
  • Do the treatments include spa access?
    Some treatments, rituals, and experiences include access to the water circuit, while others are booked independently. This information is detailed in the description of each service.
  • Can I gift a SPALAS experience?
    Yes. You can gift massages, treatments, couples' rituals, sensory suites, private experiences, and other wellness offerings available at SPALAS.
  • What should I do if I have an illness, injury, or health problem?
    Before entering the circuit or undergoing a treatment, inform the SPALAS team about any illness, injury, allergy, circulatory problem, or relevant medical condition.

    If in doubt, we recommend consulting a healthcare professional beforehand.
  • What rules must be followed within the spa?
    To ensure the well-being of all users:
    • It is mandatory to follow staff instructions.
    • A calm and relaxed atmosphere must be maintained.
    • Minors must remain accompanied and supervised.
    • Bringing in food or drinks is not permitted.
    • Access is not permitted for children under 5 years old.
    • Access to the water circuit is not permitted for pregnant women.
    • Facilities must be used responsibly.
  • How can I contact SPALAS?
    Phone: +34 977 374 256
    Email: spalasrecepcion@granpalashotel.com
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